Complaining
1. To express feelings of pain,
dissatisfaction, or resentment.
2. To make a formal accusation or bring a
formal charge
•
A complaint is :
Complaints are expressions of
"displeasure or annoyance" in response to an action that is seen by the speaker as unfavorable.
Example Complain expression :
- I do wish you could….
- Excuse me, I’m afraid…
- I wish you wouldn’t mind…
- Would you mind (doing)….?
- I wonder if you could help me…..
- I’m sorry to have to say this, but….
- (Well,) this is the most unsatisfactory.
- Wouldn’t it be a good idea to/ not to….
- Excuse me, there seems to be something wrong with…
Positive response to
complaints:
•
Oh, I’m sorry about that.
•
I can’t tell you how sorry I am
•
I wish it never happened
•
Oh dear, I’m really sorry
•
I’m so sorry, I didn’t realize
•
I just don’t know what to say
•
I'm so sorry, but this will never occur / happen
again.
•
I'm sorry, we promise never to do the same
mistake again.
•
I'm really sorry; we'll do our utmost/best not
to do the same mistake again.
Negative
response to complaints:
•
Sorry there is nothing we can do about it.
•
I'm afraid, there isn't much we can do about it.
•
We are sorry but the food is just alright.
Delaying a complaint :
•
I suggest you leave it with us and we’ll see
what can be done.
•
I suggest you leave it with us and we’ll see
what we can do.
•
I’m afraid the manager/boss isn’t in at the
moment. Could you call later?
• I’m afraid we can’t help you at the moment.
Could you leave your contact phone number and address? We will contact you
soon.
Rejecting a complaint :
•
Well, I’m afraid there is nothing we can do
about it actually.
•
Well, I’m afraid there isn’t much we can do
about it.
Expression of complaining in
dialogue :
Zahra : Oh, I must study hard tonight.
Mother : Will you have any test tomorrow?
Zahra : Yeah! Two tests! Math and chemistry!
Mother : Really?
Zahra : The teachers should have understood us, especially Mr. John, the chemistry teacher. He just insisted on giving the test tomorrow. You know, Mom, the materials for both the tests are difficult.
Mother : Well, it is good for you to just stop complaining and start to study. Maybe Mr. John didn’t want to delay the test time because he had planned it long before. Another time, you should study every day, not just the day before the test.
Zahra : You’re right, Mom.
Mother : Will you have any test tomorrow?
Zahra : Yeah! Two tests! Math and chemistry!
Mother : Really?
Zahra : The teachers should have understood us, especially Mr. John, the chemistry teacher. He just insisted on giving the test tomorrow. You know, Mom, the materials for both the tests are difficult.
Mother : Well, it is good for you to just stop complaining and start to study. Maybe Mr. John didn’t want to delay the test time because he had planned it long before. Another time, you should study every day, not just the day before the test.
Zahra : You’re right, Mom.
Giving
Instruction
- Giving instruction is an expression for give or ask somebody to do something that we want.
- The tense used in giving instruction is simple present.
- Giving instruction is releveance with procedure text.
Giving instruction are:
1. Command
• Verb
(+ O).
e.g:Watch out!, come here!, etc.
e.g:Watch out!, come here!, etc.
• Please
+ V (+ O).
e.g:Please
clean your room.!
• V
(+ O) + Please.
e.g:Wash this
towel, please!
2. Prohibition
• Don’t
+ V (+ O).
e.g :Don’t close it!
e.g :Don’t close it!
• Don’t
+ V (+ O) + Please!.
e.g :Don’t be noise,please.
e.g :Don’t be noise,please.
• Would
you mind not + V-ing (+ O).
e.g :Would you mind not reading my book!.
e.g :Would you mind not reading my book!.
Kinds of giving instruction:
- Verb 1, e.g :
·
Wash your hand.
·
Sit down.
- Be + adjective, e.g:
·
Be your self.
·
Be a good student.
·
Be happy.
- Infinitive without to
·
Close the door
·
Open the
window
·
Turn off the computer
- Don’t + V-infinitive, e.g:
·
Don’t kill
him!
·
Don’t
disturb!
·
Don’t
touch!
·
No smooking!
·
No swimming!
Responding of Instruction :
Possitive
response
•
Yes, Sir.
•
Yes, Mom
•
Sure
•
Ok
Negative response
•
No, we won’t
•
No, i’m busy now
•
No, i’m dizy now
q
Asking for Instructions
How do you (do this)?
What is the best way to . . . ?
How do I go about it?
What do you suggest?
How do you suggest I proceed?
What is the first step?
q
Giving Instructions
Sequencing
First, (you) . . .
Then, (you) . . .
Next, (you) . . .
Lastly, (you) . . .
q
Starting out
Before you begin, (you should . .
.)
The first thing you do is . . . .
I would start by . . .
The best place to begin is . . .
To begin with,
q
Continuing
After that,
The next step is to . . .
The next thing you do is . . .
Once you've done that, then . . .
When you finish that, then . . .
q
Finishing
The last step is . . .
The last thing you do is . . .
In the end,
When you've finished,
When you've completed all the
steps
How to Make a Cup of Coffee
First you
need to buy some coffee and a coffee maker. Then you
have to put the water into the bottom of the coffee maker. You
needn't boil the water, cold water is fine. Next you
have to put the coffee in the coffee compartment and screw the top of
coffee maker on. After that you need to put the coffee
pot onto the stove. Then turn the stove on hight
and wait. You don't have to move the coffee pot. When the
water boils and goes into the upper part of the pot you thenhave
to remove the pot from the heat.
Finally you
pour some coffee into a cup, add sugar and milk and enjoy.
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